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Have you encountered any issues with filtering the dashboard by Alert Type and Reporting Period? Are the dropdown menus functioning correctly to select the desired alert type or reporting period?


If you encounter issues with filtering the dashboard by Alert Type and Reporting Period or if the dropdown menus are not functioning correctly, you can follow these steps to troubleshoot and resolve the problem:

Verify Dropdown Functionality:

  • Ensure that the dropdown menus for Alert Type and Reporting Period are responsive and working correctly. Click on the dropdown menus in the top right corner of the dashboard and see if they open and display the options properly.

Check for Browser Compatibility:

  • Make sure you are using a compatible browser. Sometimes, certain features may not work correctly on all browsers. Level is most compatible with Google Chrome or Mozilla Firefox.

Clear Browser Cache:

  • Clear your browser cache and cookies, as cached data may cause issues with the functionality of web applications. After clearing the cache, reload the dashboard and try using the dropdown menus again.

Review Recent Changes:

  • If the dropdown menus were functioning correctly before, review any recent changes or updates made to the Level application or your system that might have affected their functionality.

Refresh the Page:

  • Sometimes, a simple page refresh can resolve minor glitches. Press the refresh button in your browser or use the keyboard shortcut (usually F5 or Ctrl+R).

Test Filters Individually:

  • Test the filters individually to determine if the issue is with a specific filter (Alert Type or Reporting Period). Apply each filter separately and observe if one works while the other does not.

If the dropdown menus still do not function correctly after trying these steps, contact Level Support for further assistance. Provide details about the issue, including any error messages and the steps you've already taken to troubleshoot.

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