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Frequently Asked Questions
& Walkthroughs

  • What is an Admin User?
    An Admin User is usually the business owner or project manager because they can create projects on Level. A Non-Admin User, like other employee, trade partner or client, cannot create projects but can be invited to projects by Admin Users.
  • Is there a cost to adding employees, trade partners or clients to a Level project?"
    As long as they are a Non-Admin User, there is no cost. You can add as many Non-Admin Users to a project as you'd like for FREE.
  • How many projects can I create on my Level plan?
    There is no limit on the number of projects you can create on Level.
  • What is a Task Completion Requirement on Level?
    This is a task setting that allows you to specify a requirement that must be met when marking a task as complete. Want to see photo evidence of a task completed? Create a task with a photo completion requirement! Other task completion requirments include add a video, note or project manager sign-off.
  • How much storage comes with my Level plan?
    Level's standard plan comes with 15GB per Admin User.
  • Is Level an annual subscription?
    No Level's standard plan is not an annual plan. Level's standard plan is a monthly subscription and you cancel it any time without penalty.
  • What is Level's cancellation policy?
    Level's subscriptions are non-refunadable. If you cancel your subscription, all of your Level Admin features, including the ability to create and edit projects, will expire at the end of your billing cycle. To cancel your Level subscription, please email:
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