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A previous notification has been addressed, why does Level continue to add it to new reports?

Bookkeeping Reports

If a previous notification has been addressed but continues to appear in new reports generated by Level, it could be due to a few reasons:

  • Recurring Issue: The underlying issue that triggered the notification may be recurring, causing Level to flag it again in subsequent reports. Even though the specific instance of the notification was addressed previously, similar transactions or events might still trigger the same notification in the future.

  • Configuration Error: There might be a configuration error in the Level system that is causing it to incorrectly identify the notification as unaddressed. Check the settings and configurations related to the specific Bookkeeping Rule to ensure that it is set up correctly.

  • Data Syncing Issues: Level relies on data synced from external sources (e.g., QuickBooks Online), discrepancies or delays in data syncing could cause previously addressed notifications to reappear in new reports.

  • Software Bug: There could be a bug or glitch in the Level software that is causing it to incorrectly include resolved notifications in new reports. Check for any software updates or patches that address known issues and apply them to see if the problem persists.

  • User Error: It's also possible that there was an oversight in marking the notification as addressed, either due to human error or miscommunication among team members. Double-check the notification status and ensure that it has been properly addressed in the system.

If the problem persists, contact Level Support for further assistance and troubleshooting.

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