A user added in the recipient mailing list is not receiving the Bookkeeping Notification emails - what could be preventing them from receiving the emails?

If a user added to the recipient mailing list is not receiving the Bookkeeping Notification emails, several factors could be preventing them from receiving the emails. Here are some potential reasons and troubleshooting steps:

• Check Spam or Junk Folder: The email might be getting filtered into the recipient's spam or junk folder. Ask the user to check these folders to see if the emails are there. If they find the emails there, they can mark them as "Not Spam" to ensure future emails are delivered to their inbox.

• Incorrect Email Address: Double-check that the email address added to the recipient mailing list is correct. Even a small typo in the email address could prevent the user from receiving the emails. Correct any mistakes in the email address and try sending the emails again.

• Email Filters or Rules: The recipient might have email filters or rules set up that are automatically directing the emails to a specific folder or deleting them altogether. Ask the user to check their email settings and disable any filters or rules that could be affecting the delivery of the emails.

If none of the above steps resolve the issue, contact Level Support for the email service provider or the Level software provider. They can provide further assistance and investigate the issue to ensure that the recipient starts receiving the alert emails.