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Are you encountering issues with adjusting your preferences for Bookkeeping Notification emails? Have you successfully turned the emails ON/OFF or changed the preference to Pause to stop receiving emails?


If you are encountering issues with adjusting your preferences for Bookkeeping Notification emails, follow these steps to ensure you can successfully turn the emails ON/OFF or change the preference to Pause:

Access Email Preferences:

  • Open Settings from the top right corner of the Level program.

  • Navigate to the Preferences section where you can manage Bookkeeping Notification emails.

Turn Email Alerts ON/OFF:

  • Find the option to turn Bookkeeping Notification emails ON/OFF. The default setting is to have the emails enabled.

  • To turn off the emails, change the preference to Pause. This will stop the emails, though Bookkeeping Reports will still be generated.

Edit Recipient Groups:

  • If you need to edit the email addresses that receive the notifications, click on the **Manage Recipient Groups** button in the Preferences section.

  • You can create groups and add or remove email addresses from each group to customize who receives specific notifications.

Verify Changes:

  • After saving the changes, verify that your preferences have been updated correctly. Check if the email alerts are turned ON/OFF or if the preference has been changed to Pause.

Clear Browser Cache:

  • If the changes are not reflecting, clear your browser cache and cookies. Sometimes, cached data can cause issues with saving settings.

Try a Different Browser:

  • Use a different web browser to see if the issue persists. Compatibility issues with specific browsers can sometimes prevent settings from being saved correctly. Level is most compatible with Google Chrome or Mozilla Firefox.

If you still encounter issues after trying these steps, contact Level Support for further assistance. Provide details about the issue, including any error messages and the steps you've already taken to troubleshoot.

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