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The software is running slowly and taking a long time to load - what could be causing this?

Loading Trouble

The software running slowly and taking a long time to load could be caused by several factors:

  • Internet Connection: Slow internet speeds or intermittent connectivity issues can lead to delays in loading the software and syncing data with QuickBooks Online (QBO).

  • Server Issues: If the Level or QuickBooks Online servers are experiencing high traffic or technical issues, it can result in slow response times when loading the software or syncing data.

  • Data Volume: Large amounts of data within the software, such as numerous transactions or extensive bookkeeping rules, may slow down processing and loading times.

  • Software Updates: Outdated software versions or pending updates could affect performance. Ensuring that both Level and QuickBooks Online are up to date can help optimize performance.

  • Browser Compatibility: Using an unsupported or outdated web browser may cause compatibility issues, leading to slower performance. Level is most compatible with Google Chrome or Mozilla Firefox.

To address the issue, you can try the following steps:

  • Check your internet connection and ensure it's stable.

  • Close any unnecessary programs or browser tabs running in the background.

  • Verify if there are any pending software updates for Level or QuickBooks Online and install them.

  • Restart your device to clear the cache.

  • Contact customer support for both Level and QuickBooks Online to inquire about any known issues or server maintenance. Contact Level Support

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