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The software keeps crashing when I try to access certain features - how can I resolve this issue?

Loading Trouble

If the software keeps crashing when you try to access certain features, it can be frustrating, but there are several steps you can take to resolve this issue:

  • Update Software: Make sure that both the Level software and QuickBooks Online are up to date. Developers often release updates to fix bugs and improve stability. Check for updates and install them if available.

  • Clear Cache and Cookies: Accumulated cache and cookies in your web browser can sometimes cause conflicts with the software. Clearing the cache and cookies can help resolve these issues.

  • Try a Different Browser: If you're accessing the software through a web browser, try using a different browser to see if the issue persists. Sometimes compatibility issues can cause crashes. Level is most compatible with Google Chrome or Mozilla Firefox.

  • Disable Browser Extensions: Browser extensions or add-ons can sometimes interfere with the functioning of web applications. Try disabling any browser extensions and then accessing the software again.

If none of the above steps resolve the issue, contact customer support for both Level and QuickBooks Online. They may be able to provide further assistance or troubleshoot the issue remotely. Contact Level Support

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